Which do we tend to do: GUCHI (愚痴）or MONKU（文句)?

[d_southpaw]

Read this from a book written by the founder and long time 社長 (shacho) of a huge Japanese company:

1/ 愚痴をいうなら文句を言え (guchi wo iu nara monku wo ie) - instead of grumbling lodge a complain. His explanation: 愚痴 is done without the other party involved, therefore,
however long a time is spent grumbling, no good result will happen. 文句 on the other
hand, if done with positive intention, will make the other party realize what
his/her shortcoming are and can work on it

And another related wisdom he has:

2/ おこごとをいただきます (okogoto wo itadakimasu) - thank you for the complaint
His explanation: this is mainly from his company to customers, he said he is always
more thankful and works harder handling complaints than receiving phrases
from his customers.

I recalled of this when we were in a meeting last Sunday with the adviser of my daughter in school. The parents have some complaints about some of his ways. He was visibly very nervous sitting there, at the middle of the room, listening to the complaints of the parents. The principal was also present.

But I admired how he handled those. He also must have difficulty listening to those complaints, but he positively accepted and reacted to the criticisms. If he reacted negatively, it would have resulted to high pitched discussions and perhaps worse situation.

I asked my wife to imagine if that can happen in the Philippines. Can she visualize one Filipino (I am referring to average Filipino) being there, with most of the attendees ready with their complaints, and can handle it and at the end of the meeting there will be positive action plans on the table ?

How good are we Filipinos in saying positive 文句、and for those at the receiving side, in being thankful for おこごと？

[mcgregor]

so desu ne.

base sa mga obserbasyon ko sa mga nihonjin, sobrang patient nga nila
at kahanga-hanga ang pagrespond nila sa mga uncomfortable situations
lalo na kapag ganyang maraming mga complaints na kailangang harapin
and yes, napaka-admirable nga dahil they take criticisms positively
hindi na mahalaga kung well-meaning o hindi

pero ayoko rin namang maghusga nang bigla sa mga kababayan natin
at sabihing blah-blah tayo talagang mga pinoy, puro away
at hindi kayang mag-resolve ng differences, kaya magulo ang bansa natin, blah-blah

minsan kasi or madalas pala
kapag tahimik tayo, patawa-tawa at accommodating
naabuso naman :(

minsan naman, kapag tayo ang nag-complain formally, wala ring nangyayari
so, nag-grumble na lang. :(

[love0308]

I recalled of this when we were in a meeting last Sunday with the adviser of my daughter in school. The parents have some complaints about some of his ways. He was visibly very nervous sitting there, at the middle of the room, listening to the complaints of the parents. The principal was also present.



What a strong personality! I admire him too! Well siguro if the conversation is calm it will work in a good outcome.

I think before we tell a complain look to your ownself first baka may pagkukulang din tayo, if you think wala naman then go for a complain in a nice way:)

[mOtt_erU]

Read this from a book written by the founder and long time 社長 (shacho) of a huge Japanese company:

1/ 愚痴をいうなら文句を言え (guchi wo iu nara monku wo ie) - instead of grumbling lodge a complain. His explanation: 愚痴 is done without the other party involved, therefore,
however long a time is spent grumbling, no good result will happen. 文句 on the other
hand, if done with positive intention, will make the other party realize what
his/her shortcoming are and can work on it

And another related wisdom he has:

2/ おこごとをいただきます (okogoto wo itadakimasu) - thank you for the complaint
His explanation: this is mainly from his company to customers, he said he is always
more thankful and works harder handling complaints than receiving phrases
from his customers.

I recalled of this when we were in a meeting last Sunday with the adviser of my daughter in school. The parents have some complaints about some of his ways. He was visibly very nervous sitting there, at the middle of the room, listening to the complaints of the parents. The principal was also present.

But I admired how he handled those. He also must have difficulty listening to those complaints, but he positively accepted and reacted to the criticisms. If he reacted negatively, it would have resulted to high pitched discussions and perhaps worse situation.

I asked my wife to imagine if that can happen in the Philippines. Can she visualize one Filipino (I am referring to average Filipino) being there, with most of the attendees ready with their complaints, and can handle it and at the end of the meeting there will be positive action plans on the table ?

How good are we Filipinos in saying positive 文句、and for those at the receiving side, in being thankful for おこごと？

..ang masasabi ko lang eh NapakaBroad Minded at Professional ng Adviser na yan...ang the Good thing is, kahit madami siyang "monku o complaints" na narinig sa mga Parents eh mahinahon niya itong pinakinggan, at tinaggap niya in a Positive way....good Sign of a Good Teacher/Leader...:)

[d_southpaw]

Salamat sa mga responses.

Sana ito ay maging parte ng strength nating mga Pilipino - being good at giving complaints in a positive manner, and on the other side, appreciating the feedback and complains that we get from others, learning and improving from those.

Will definitely help improve our communications and relationships amongst ourselves as well as with other nationals.....

These are my weaknesses too, which I must work on....

Btw, the author of the book is the founder and long time 社長 of Unicharm. He loves talking about their products - おむつ and ナプキン...:O :) . Not easy to read in the train, specially for men. These words keep on popping up that any Japanese behind you may see them at a quick glance..... The guy lead his company from a very small one to a 1B$ multinational company. He is firm that complaints from customers and employees are among his main source of valuable information which help them continously succeed.

[Autumn]

Salamat sa mga responses.

Sana ito ay maging parte ng strength nating mga Pilipino - being good at giving complaints in a positive manner, and on the other side, appreciating the feedback and complains that we get from others, learning and improving from those.

Will definitely help improve our communications and relationships amongst ourselves as well as with other nationals.....

This is very true..though mahirap mag paka totoo..at mahirap mag control..but giving a try not that bad at all..:)

[d_southpaw]

This is very true..though mahirap mag paka totoo..at mahirap mag control..

I agree, mahirap nga. But then again there is no easy thing in this world, is there.
Except to neglect what one must do now. Kumbaga, magsawalangbahala na lang.
Dala na lang ng agos.

This however will usually mean being unable to take advantage of opportunities coming one's way.

Better sacrifice and spend efforts preparing for the storm, than suffer the difficulties
when and after the storm arrived....


but giving a try not that bad at all..:)

That is a very good attitude that can lead to one's improvement or professional growth - keep on trying good things. (Wish I am speaking for myself though.... :D )...

[hayaren]

Salamat sa mga responses.

Sana ito ay maging parte ng strength nating mga Pilipino - being good at giving complaints in a positive manner, and on the other side, appreciating the feedback and complains that we get from others, learning and improving from those.

Will definitely help improve our communications and relationships amongst ourselves as well as with other nationals.....

These are my weaknesses too, which I must work on....

Btw, the author of the book is the founder and long time 社長 of Unicharm. He loves talking about their products - おむつ and ナプキン...:O :) . Not easy to read in the train, specially for men. These words keep on popping up that any Japanese behind you may see them at a quick glance..... The guy lead his company from a very small one to a 1B$ multinational company. He is firm that complaints from customers and employees are among his main source of valuable information which help them continously succeed.


SANA NGA GANITO TAYO....and to be SOUND with our responses. :)