My PNB (Tokyo) experience

[mikan1227]

I just want to share with you my bad experience with Philippine National Bank (Tokyo Branch) about their remittance service.

Last October 23, 2006 (Monday) I used their remittance service for the first time. I received their Memorandum for Remittance October 26, 2006 (Thursday) I noticed that there was a mistake with the beneficiary account number I reported it to them the same day and the person whom I talked with admitted that the mistake is on their part. I told them to make the correction as soon as possible since the beneficiary account number is my checking account in the Philippines and I told them that it is urgent because I issued a cheque dated November 3, 2006. I waited for their call for confirmation if they fixed the problem but no sign of anything. I was the one who called them for many times asking and begging them to fix the problem.

I don't deserved to be treated like this I pay for their service. I am very disappointed about the service of PNB Tokyo Branch. I am just wondering how many OFW like me be treated like this with our own bank. For now I just prefer the service of other bank rather than PNB no wonder their service is cheap because they can not give you good service.

As I'm writing this letter Im still waiting for the PNB Tokyo Branch for their confirmation if they tranfer correctly my remittance. And take note the date today is November 1, 2006 it is obviously holiday in our country and by November 3 2006 its holiday here in Japan. You guessed it right I will have a bouncing cheque my other bank will penalized me and the person whom I issued the cheque will get mad at me. See, and whose fault? :(

[scorpionight]

Hello mikan.,just this month i read the advertisement of PNB in tokyo.,I thought they were good on service,I plan to open a yen accnt.,but since you post this one I had a second thought of it now stick to metrobank na lang eventhough their not that accommodating to us.,thanks anyway,.hope your case will be fixed soon as possible.

[mamimo]

I just want to share with you my bad experience with Philippine National Bank (Tokyo Branch) about their remittance service.

Last October 23, 2006 (Monday) I used their remittance service for the first time. I received their Memorandum for Remittance October 26, 2006 (Thursday) I noticed that there was a mistake with the beneficiary account number I reported it to them the same day and the person whom I talked with admitted that the mistake is on their part. I told them to make the correction as soon as possible since the beneficiary account number is my checking account in the Philippines and I told them that it is urgent because I issued a cheque dated November 3, 2006. I waited for their call for confirmation if they fixed the problem but no sign of anything. I was the one who called them for many times asking and begging them to fix the problem.

I don't deserved to be treated like this I pay for their service. I am very disappointed about the service of PNB Tokyo Branch. I am just wondering how many OFW like me be treated like this with our own bank. For now I just prefer the service of other bank rather than PNB no wonder their service is cheap because they can not give you good service.

As I'm writing this letter Im still waiting for the PNB Tokyo Branch for their confirmation if they tranfer correctly my remittance. And take note the date today is November 1, 2006 it is obviously holiday in our country and by November 3 2006 its holiday here in Japan. You guessed it right I will have a bouncing cheque my other bank will penalized me and the person whom I issued the cheque will get mad at me. See, and whose fault? :(


Usually, bank transfer cant be completed without verifying if the account name and number as well as the bank branch doesnt match the details provided by the remitter. Anyhow, if PNB really did a mistake with this transaction it needs lot of effort in your side to complain may it be over the phone or through letter. Make sure to forward it on the proper person to handle this problem and demand an urgent reply. But I believe this requires some times to fix it coz they need to trace and retrieve the fund to where it was wrongly deposited.

[Eleina]

I will have a bouncing cheque my other bank will penalized me

Nangyari na rin sa amin ang mahuli ang dating ng remittance...and we called them in UK take note sa amin pa nakacharge. And told them the person hasnt received the money. And of course merong silang mga dahilan. But their reasons are not an excuse. They should have done what they were supposed to for they were paid for it and they agreed with the terms. But you can argue with that the whole day with the office employee in the end dehado ka pa rin. So i suggest that you talked to the same person you talked to. And if you cant get a positive response then talk to his authority. Maybe his boss or maybe his boss's boss. He could be here in japan or he could be in the philippines. Make sure to raise the point that due to this inconvinience you are suffering a loss and they should compensate for it since it was incurred due to them and their unreliable service. Also make clear to them the amount you need for compensation. Kasi bigyan ka nga nila 5piso naman aanhin mo yun. And you must have him agree to the amount.

This is what happened sa amin so it lang ang maipapayo ko sayo. Sana it works out:)

[ayumi]

sad experience Mikan san,
I'm a PNB user eversince.So far,so good.
But a month ago,I requested a cheque book,
I already sent my payment of 3,000yen by genkin kakitome for the 2 cheque book
but I never heared any reply until now.
I already called one week after I send my payment.
I just remembered again today because of your thread.
I have to call tomorrow for follow-up on my book request.

Bank transactions is really very important,
that you must be answered as fast as they could.

[mamimo]

[quote=ayumi;183745
Bank transactions is really very important,
that you must be answered as fast as they could.[/quote]

sad truth is "sorry" lang ang kaya nilang sabihin bilang pantapat sa kapalpakan nila:(

[makulit]

@mikan1227
i am sorry to hear about the trouble that you had with PNB.

i have been banking with them for over 6 years and i didnt experience any problem.

call them again today and inquire if the problem is fixed. also, dont you have access to your account online? i access mine online kasi to check movement of funds.

@ayumi
i also order my checkbooks from pnb tokyo. it takes 2 months to process. unlike you, i always opt for 'charge my account' when requesting for new checkbooks. i just send PNB post stamps worth 500 yens so that they can forward the checkbooks to me when it reached them. i never had the need to call them to follow up the status.

just sharing ...

[mikan1227]

[quote=makulit;183846]@mikan1227

i am sorry to hear about the trouble that you had with PNB.

i have been banking with them for over 6 years and i didnt experience any problem.

call them again today and inquire if the problem is fixed. also, dont you have access to your account online? i access mine online kasi to check movement of funds



@ayumi
i also order my checkbooks from pnb tokyo. it takes 2 months to process. unlike you, i always opt for 'charge my account' when requesting for new checkbooks. i just send PNB post stamps worth 500 yens so that they can forward the checkbooks to me when it reached them. i never had the need to call them to follow up the status.

just sharing


***i have access online sa Metrobank account ko lang thats why nachecheck ko kung nandun na yung pera eh until this morning wala pa rin eh :( sobrang abala talga ang ginawa sa akin ng PNB ako na lang ang gagawa ng solution kasi kung aasa ako sa kanila walang mangyayari kinausap ko na yung tao na may hawak ng cheque I just asked na
wag muna ipasok yung cheque by Friday pumayag naman kasi sinabi ko nga sa kanya yung situation.

balak ko ibalik na lang yung pera na remitt ko sa kanila then remit na lang ako sa iba nakakafrustrate talga ang PNB Tokyo Branch nadala tuloy ako first time ko lang gamitin yung service nila ganito pa ang nangyari balik na lang ako sa dati kahit mahal mabilis naman at wala pang problema. I called Metrobank asked them kung panu magremit sa kanila wait pa ako another week para sa application form kaya yung bank na lang dito sa Japan ang gagamitin ko yun nga lang 6000 yen ang babayaran ko :(

[love0308]

Bad experience talaga yan:( update mo kami kung ano na ang nangyari after that incident:)

[jollibee]

mikan1227-san,

I'm sorry to hear your story pero kahit naman sa iba (like Metrobank) ay nagkakaroon din minsan ng problem. Last time nga inabot din ng mahigit one week bago makarating yung niremit ko sa Metrobank Tokyo.


I called Metrobank asked them kung panu magremit sa kanila wait pa ako another week para sa application form kaya yung bank na lang dito sa Japan ang gagamitin ko yun nga lang 6000 yen ang babayaran ko

mahal naman yata ng 6kyen...remittance din ba yan? kasi sa Metrobank 2kyen lang lagi ang binabayaran ko.

[makulit]

mikan1227-san,
mahal naman yata ng 6kyen...remittance din ba yan? kasi sa Metrobank 2kyen lang lagi ang binabayaran ko.

6000 yens talaga ang bayad sa Telegraphic Transfers sa banks na tulad ng Mizuho at BTMUFJ

[mikan1227]

as of this moment nakapending pa rin ang transaction still hoping na maayos nila agad kasi nga holiday sa atin kahapon then bukas holiday naman dito sa Japan. Nakausap ko na yung branch manager ng PNB Tokyo and he assured me naman na gagawin nila yung best nila para maayos yung problema. Hay wish ko lang na sana maayos nga para naman makahinga na ako ng maayos dito. nakakahiya kasi sa kausap ko na may hawak ng cheque buti napakiusapan ko na wag na lang muna ipasok ang cheque bukas paniguro lang.

[mikan1227]

6000 yens talaga ang bayad sa Telegraphic Transfers sa banks na tulad ng Mizuho at BTMUFJ----------->confirmed yan 7000 yen nga po kung rapid remitt eh yung 6000 yen 3-4 days banking

[makulit]

----------->confirmed yan 7000 yen nga po kung rapid remitt eh yung 6000 yen 3-4 days banking

nu bank gamit mo? sobra naman silang mag-charge ...

i pay my suppliers via T/T (telegraphic transfer) 6000 yens, and kuha din nila within the day kasi they confirm na na-receive nila. complete details ang binibigay ko, at saan bangko dapat idaan. sa SMBC nga 4000 yens lang.

[mOtt_erU]

hi Mikan San...

Quite Frustrating naman yang nangyari sa`yo.....
Minsan, hindi talaga naiiwasan yang mga pagkakamali...pero sana pagkaReport mo pa lang sa kanila tungkol sa nangyari;eh sana the said bank did their share..kase ikaw naiReport mo na....
sana maTransfer na sa dapat na account yung perang niRemit mo..

....keep your fingers cross, maaayos din yan.Godbless you.:)

[mikan1227]

minnasa san konnichiwa! ok na ang problem ko with PNB Tokyo Branch naremitt na nila yung pera sa account ko yun nga lang talgang pinakaba nila ako. Nun Friday nagappear na yung pera sa account ko kaya nabunutan na ako ng tinik :) kakaiba talga ang experience ko sa PNB Tokyo pero ganun na lang talga yun charged to experience na lang ang mahalaga nakaabot at nde ako nasira sa taong kausap ko at sa bank ko.

as of now nagdadalawang isip na ako sa magpadala sa kanila kaya naman nagtry na ako na maghanap na lang ulit ng bagong remittance partner. nag ask na ako ng application form sa Metrobank and hoping na pag nagremitt ako sa kanila eh nde ko na ulit maexperience ang na experienced ko sa PNB Tokyo.

nakakadala talaga!!!buti na lang yung manager ng PNB eh nagbigay ng effort nya to solve the problem. pero kung nde ko siguro sila kinulit at tinarayan malamang matatagalan pa yun :rolleyes:

about dun sa dati kong bank nagreremitt ako sa 114 Bank mataas talga ang remittance fee nila kaya nga naghanap me ng mas mababa lam you naman po na nasa inaka me at bago pa lang sa Japan at medyo nanganganpa pa po sa lahat but ok lang kasi natututo ako at marami akong nalalaman about sa pamumuhay dito sa Japan.

maraming salamat po sa lahat ng nagbigay ng concern at advice mabuhay kayong lahat :D

[makulit]

great news mikan1227!